Same-day appointments
We reserve a portion of every day's schedule for walk-ins and urgent same-day bookings, so you are never left waiting a week for something that matters now. Call before noon and we will almost always fit you in.
Timișoara · Since 1998
The Neighbourhood Business Timișoara Has Counted on for 26 Years
Warm, personal service on Strada Mercy — no call centres, no waiting rooms, just people who know your name.
Rooted in the Community, Built on Trust
Highland Mercer opened its doors in 1998 in the Fabric quarter of Timișoara, and every decision since has been made with the same question in mind: what does this street, this block, this neighbour actually need? Our team of eight specialists handles appointments on the same day wherever possible, keeps prices transparent, and returns every call before end of business. We are not a franchise. We are not a brand rolling through town. We are the business across the road, and we plan to stay. Our cream-and-burgundy shopfront on Strada Mercy has become a familiar landmark for thousands of Timișoara families who appreciate knowing exactly who will open the door.
Why the Neighbourhood Chooses Us
Four reasons our clients have stayed loyal across two decades.
Transparent pricing
Every quote is written down and handed to you before work begins. No hidden fees appear on your final invoice — the number you agreed to is the number you pay, every single time.
Genuinely local knowledge
Our staff have lived in Timișoara for a combined 140-plus years. We understand local regulations, local suppliers, and the particular character of older buildings in the Fabric and Cetate districts in ways that a national chain never could.
26 years of referrals
More than sixty percent of our new clients come from a personal recommendation. That track record is not an accident — it is the result of consistent, careful work carried out for real people in this city, year after year.
I first visited Highland Mercer in the autumn of 2011 after a neighbour on Bulevardul Revoluției suggested them. Thirteen years later I still book with nobody else. Last March they handled an urgent job for me on a Friday afternoon, called ahead to confirm the time, and had everything finished before dinner. That kind of reliability is rare.
— Mircea Florea, Fabric district
A Warm, Cream-and-Burgundy Welcome Every Time
Step inside our Strada Mercy premises and you will notice the atmosphere immediately: warm cream walls offset by deep burgundy woodwork, natural light spilling across the front counter, and the unhurried pace of a business that is not trying to rush you out. That interior reflects our philosophy. We chose the cream-and-burgundy palette deliberately — cream for openness and honesty, burgundy for the depth of experience we bring to every task. Clients often tell us that walking through our door feels like visiting someone they already know. We think that is exactly right. A local business should feel local, and Highland Mercer has worked hard to earn that warmth on every visit.
